Shipping & Returns

Order Times: 

1 - 2 weeks for production

 

Delivery:

 We have tried to offer a range of delivery options to suit everyone's needs - for international delivery we offer a tracked service for £8 or an untracked service for £4. With the international untracked service we cannot be responsible for items that do not arrive (ensuring we have proof of dispatch)​​​​​​, this option is chosen at the customers discretion. For international orders, the customer is also responsible for any customs & imports charges upon delivery:

 

UK Standard Delivery £2 - Delivered in 3 to 5 working days

UK Free Delivery - Delivered in 3 to 5 working days

International Tracked £8 - Delivered in 5 to 7 working days

International Untracked £4 - Delivered in 6 to 7 working days

 

For a full list of the countries that we deliver to, please visit the royal mail website.

 

Returns: 

Due to the intimate nature of our items, we cannot accept returns so PLEASE make sure to measure carefully! If you do have any issue please contact us here. Treat your CHiLLi items with care, preferably hand wash or wash cold (in a laundry bag if possible) and always air dry.