Shipping & Returns

Order Times: 

1 - 2 weeks for production



We have tried to offer a range of delivery options to suit everyone's needs.

UK Standard delivery will not include tracking and we cannot accept any liability for issues with Royal Mail once the item has been dispatched, if you want that added security, please selected our UK Tracked Delivery. Any free UK shipping on orders over £50 will be done through UK Standard Delivery so if you want that added security, please use our UK Tracked Delivery, details below.


UK Tracked Delivery, while slightly more expensive, will mean that you can track your order from the moment it is dispatched. We will provide either an email address or telephone number so that you receive email or SMS updates and we will also attach your tracking number to your Shipping Confirmation so that you can track your parcel along the way.


For international delivery we offer a tracked service for £12 or an untracked service for £9. With the international untracked service we cannot be responsible for items that do not arrive (ensuring we have proof of dispatch)​​​​​​, this option is chosen at the customers discretion. For international orders, the customer is also responsible for any customs & imports charges upon delivery:


UK Standard Delivery £2 - Delivered in 3 to 5 working days

UK Tracked Delivery £3.60 - Delivered in 48 hours

UK Free Delivery - Delivered in 3 to 5 working days

International Tracked £12 - Delivered in 5 to 7 working days

International Untracked £9 - Delivered in 6 to 7 working days


For a full list of the countries that we deliver to, please visit the royal mail website.



Due to the intimate nature of our items, we cannot accept returns so PLEASE make sure to measure carefully! If you do have any issue please contact us here. Treat your CHiLLi items with care, preferably hand wash or wash cold (in a laundry bag if possible) and always air dry.